Invu

Whitepaper: The Importance of Customer Service to Your Organisation's Future

This paper examines the impact and value of customer service in commercial and public facing environments. With direct correlations between the quality of your interaction with customers, clients and suppliers and your future success this is a critical topic. We also explore what role document management and its related services can play in making a major difference.

Whitepaper: The Problem with Email

Email pervades the way we work and volumes rise year by year. Important messages and attachments enter the organisation but how are they preserved? Technology pressures may also lead to behaviours which go against its long term interests. The explosion in email volumes has potentially serious operational and legal implications. This paper investigates the practical impact of email overload, retention, ownership and discovery. It explores options to reduce business risk and improve operational efficiency and highlights how email management can potentially provide an efficient and workable solution.

Opinion Paper: Printing can seriously harm your business’ health

This paper looks at something so many organisations take for granted – the need to print. As more output is electronic and email the business communication medium du jour it seems odd that our addiction to print isn’t challenged more often and robustly. Part of this may be due to the fact that the addiction is fed by a print and copy industry which tells us we can do the same and more for less. But is this a self-serving message? Here we take an alternative view and examine why you should begin slashing your print costs.

Whitepaper: Purchase to Payment Automation – Overcoming paper in an efficient electronic world

Like most organisations you have an accounting or ERP system and you may believe that you have a computerised business. However, have you automated the whole finance process? You’re probably not alone in having the “core” ledgers and books without addressing pockets of manual process, especially in relation to your suppliers.

“Purchase to pay” is one key area which is more often than not left incomplete and largely manual; consequently the interaction with a business’ suppliers may not be in great shape. Failure to manage this properly results in cash flow problems and at worst money spent that cannot be recovered.

Automating the purchase to payment flow may reap disproportionate rewards. More often than not this hinges around minimising the volumes of paper documents and streamlining how they are handled during the flow. Pragmatic solutions may mean the difference between success and failure. This whitepaper provides guidance on negating the impact of paper and utilising the content in an otherwise electronic world.

Whitepaper: The do’s and don’ts of planning your eDM project

This paper covers the implementation of a new Document Management (eDM) or Content Management (ECM) system. It provides a series of checks and actions relating to three key stages:

• Stage 1 – the pre-sales stage
• Stage 2 - concentrates on the period between the purchase decision and your solution becoming operational.
• Stage 3 – covers the easily neglected area of post-deployment activity.
• Checklist - Acts as a simple checklist to aid preparation at any phase of the project.

You can download this document in 3 separate stages or as a consolidated report.

Whitepaper: Improving your recovery rates

Practices face a veritable avalanche of documents and information: correspondence, emails, reports, spreadsheets and official forms often in conjunction with weighty individual client files. Compounding the administrative burden is the importance of this information, reinforced by heavy regulatory obligations and scrutiny. Against this background, the case for document and content management is an obvious fit. But what issues will it solve or new opportunities be opened up by adoption of this technology? This white paper explores these whilst also taking a look at how to avoid any pitfalls which might negatively impact your chargeability if you decide that document management is right for your practice.

Whitepaper: Confused about SharePoint?

It’s a pity isn’t it? A great technology like SharePoint comes along and the biggest effect it has is one of utter confusion. We all know that many businesses “use” SharePoint even now, but so few of them can actually say how or, worse, why they use it. In this paper we’ll concentrate on WSS since this is what most SMEs, departments and mid market organizations will be implementing. The reasons for the confusion are two-fold. Let’s see if we can make the picture clearer.

Whitepaper: Electronic Document Admissibility & Retention

If you’re considering a document management solution but are concerned what documents you should retain and what you can dispose of once stored securely in your repository, this whitepaper is worth a read. Providing guidance on which key documents will need to be retained and best practice the whitepaper also contains updates on The Civil Evidence Act 1995 and BS 10008:2008 best practice.

Whitepaper: Going Green – Does eDM work for the environmentally conscious?

UK business face an increasing volume of “good to be green” messages, many with related incentives or penalties.Such sobering statistics paint a bleak picture, backed up by a large hinterland of further evidence. However, assuaging green guilt can have very real business benefits. This document sets out to highlight how eDM/ECM applications sit in this context and whether eDM works for the environmentally conscious.