- Published: Thursday, 19 April 2018 06:00
- Written by Bethany Savage
All businesses function to make a profit – that is a given, and profit arises when value exceeds costs.
But when it comes to making that profit, too many businesses struggle to appreciate the difference between the perceived value of some functions, against the actual costs.
As an example, as a hotel customer it is always the little things that make the biggest difference.