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Derwent Living, a not-for-profit organisation, focuses on the provision of excellent customer service and value for money. However, with on-site storage nearing its maximum and the manual processes generating greater workloads for staff, it was recognised that a change in processes was inevitable to control costs.
Derwent Living's manual paper based processing was open to error with many invoices being lost or left on employee's desks. The invoice approval process could often be long-winded with employees dispersed across different sites. In some cases, invoice approval could take days, especially where the original was not to hand. Worryingly, the current process could be open to fraud as invoices are manually authorised. This relies on the finance department checking hundreds of signatures, leaving room for error.