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Willerby Holiday Homes

Willerby Holiday Homes has been the market leader in holiday homes design and manufacture since it was established in the 1940s.


The organisation

Today, the company has an annual turnover in excess of £100 million and employs over 1,000 employees. Each year, approximately 8,000 Willerby homes are manufactured. A major differentiator between Willerby Holiday Homes and its competitors is the company focus on customer-driven innovation.

The Challenge

Willerby Holiday Homes has implemented lots of changes in the last five years to improve internal process, notably the introduction of lean manufacturing. Howard Dawson, Integrated Systems Manager comments, “This ensures that stock is delivered just-in-time to the production lines. This reduces the stock that we have to hold and releases cash to be used as and when it is needed. However lean manufacturing and ordering stock just-in-time creates pressure onto the back-office which has to be efficient. For example, we are now processing approximately 8,000 invoices per month and raising a signifficantly larger number of purchase orders prior to the just-in-time ordering strategy.”


“Our working relationship with our partner is great we plan to roll-out the solution to the whole company.”

The Approach

Willerby’s solution solution uses Invu integrated with BP Logix software. Invu provides document management to power assist invoice processing, with invoices scanned and goods receipts processed, whilst it records the back office ordering process.

Key benefit areas

The software provides signifficant improvements in the internal communication, recording and documenting process, allowing Willerby Holiday Homes greater visibility and tighter controls of the just-in-time ordering process. Dawson states, “Our business is very much design orientated, with our homes being geared around the latest consumer trends. New bespoke models have to be designed and manufactured at a fast rate. Fast turnarounds generate a lot of paper-based transactions flowing through the business, such as drawings, design process documentation, and specifications. All of this needs to be captured for our customer services department which manages the post-installation phase of our homes.”

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