Email pervades the way we work and volumes rise year by year. Important messages and attachments enter the organisation but how are they preserved? Technology pressures may also lead to behaviours which go against its long term interests. The explosion in email volumes has potentially serious operational and legal implications. This paper investigates the practical impact of email overload, retention, ownership and discovery. It explores options to reduce business risk and improve operational efficiency and highlights how email management can potentially provide an efficient and workable solution.